Who we are
At Concreo, born in the vibrant heart of South Africa, our signature fire pits seamlessly merge natural beauty with urban sophistication, embodying a commitment to artful design and unparalleled craftsmanship that transforms every space into a masterpiece of style and substance. Visit us at www.concreo.co.za
What personal data we collect and why we collect it
Comments
Under the South African Protection of Personal Information Act (POPIA), here’s the typical information that businesses collect and the reasons for doing so:
Information We Collect
Personal Identification Information:
- Types of Data: Name, contact details (email address, phone number), and physical address.
- Purpose: To process orders, communicate with customers, and provide customer support.
Transaction Information:
- Types of Data: Payment details, purchase history.
- Purpose: To process transactions, handle billing, and manage orders.
Website Usage Data:
- Types of Data: IP address, browser type, operating system, and browsing behavior.
- Purpose: To improve website functionality, enhance user experience, and ensure the security of our website.
Marketing Preferences:
- Types of Data: Preferences for receiving marketing communications.
- Purpose: To send promotional materials and updates relevant to your interests.
Customer Feedback:
- Types of Data: Reviews, ratings, and feedback provided by users.
- Purpose: To improve our products and services based on customer input.
Why We Collect This Information
- To Fulfill Orders: Personal and transaction information is necessary to process and deliver your orders accurately.
- To Communicate Effectively: Contact details allow us to respond to inquiries, provide customer support, and send important updates.
- To Enhance User Experience: Website usage data helps us optimize our site and provide a more personalized experience.
- To Comply with Legal Requirements: Certain data may be required to meet legal and regulatory obligations.
- To Improve Our Services: Feedback and usage data are used to refine our offerings and enhance customer satisfaction.
- To Offer Relevant Marketing: Marketing preferences help us tailor communications to your interests, ensuring you receive information that is relevant to you.
This summary provides a comprehensive overview of the types of information collected and the reasons behind their collection, in line with the requirements of the POPIA.
Media
Media Policy
At Concreo & Co., we are committed to maintaining the highest standards of professionalism and authenticity in all our media and promotional materials. To ensure the integrity and quality of our brand representation, we adhere to the following media policy:
1. Use of Images
- Exclusive Use: Concreo & Co. exclusively utilizes images taken by our own professional decor photographers. All media content, including photographs and visual materials, is sourced from our proprietary collection.
- Regional Ownership: All images used are regional and reflect our own work. We do not use external or stock images that we do not have explicit rights to. This ensures that all visual representations of our products and services are genuine and accurately reflect our brand.
2. Professional Photography
- Photography Services: All images are captured by professional decor photographers who are hired and compensated in full for their services. We value the expertise of our photographers and ensure they are fairly remunerated for their contributions to our media content.
- Rights and Usage: Concreo & Co. holds the rights to all images produced under our direction. These images are used solely for the purpose of promoting our products and services and maintaining our brand’s visual identity.
3. Image Integrity and Representation
- Authenticity: We are dedicated to showcasing authentic representations of our products and services. By using only our own images, we ensure that our customers receive a true and accurate view of what we offer.
- Brand Consistency: Our media policy helps maintain consistency in how our brand is portrayed across all platforms. It reinforces our commitment to quality and professionalism in every visual representation.
For any inquiries or further information about our media policy, please contact us directly at [your contact information].
This policy ensures that all images used by Concreo & Co. are professionally produced, regionally owned, and used in a manner that aligns with our brand values and maintains high standards of authenticity and professionalism.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
At Concreo & Co., we use analytics tools to gain insights into how visitors interact with our website. This data helps us improve your experience by identifying trends, monitoring website performance, and tailoring our content to meet your preferences. The data collected is anonymized and used in compliance with POPIA, ensuring that no personally identifiable information is exposed.
Who we share your data with
Concreo & Co. does not share your personal data with any third parties without your explicit consent, except when required by law or to fulfill our contractual obligations. Any third-party service providers we engage are bound by strict confidentiality agreements and comply with POPIA to ensure your data is protected.
How long we retain your data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For comments left on our site, both the comment and its metadata are stored indefinitely. This allows us to recognize and approve follow-up comments automatically. User profiles for registered users are maintained as long as the user remains active on our site. You have the right to access, edit, or delete your personal information at any time, subject to certain legal obligations.
What rights you have over your data
As a user of Concreo & Co., you have the right to request a copy of the personal data we hold about you, including any data you have provided. You may also request that we erase any personal data we hold, except where we are legally required to retain it. Your rights are fully respected under POPIA and the CPA, ensuring your data is handled transparently and securely
Where we send your data
Visitor comments may be checked through an automated spam detection service. This process may involve transferring data to external systems that are compliant with POPIA and are designed to protect your information from unauthorized access
Your contact information
Your contact information is collected and stored securely by Concreo & Co. to facilitate communication and provide you with the best possible service. We are committed to safeguarding your personal information in accordance with POPIA, ensuring it is used solely for the purposes you consented to
Additional information
Concreo & Co. is dedicated to protecting your personal data and upholding your rights as a consumer under the CPA and POPIA.
How we protect your data
We implement security measures to protect your data from unauthorized access, alteration, or disclosure. These include encryption, secure storage solutions, and regular security audits. Our commitment to data protection is in line with POPIA’s requirements.
What data breach procedures we have in place
In the event of a data breach, Concreo & Co. has established procedures to promptly contain and mitigate the breach. Affected individuals will be notified as required by POPIA, and we will take all necessary steps to prevent future incidents.
What third parties we receive data from
Concreo & Co. may receive data from third-party service providers who assist us in improving our services. These providers are carefully vetted and are required to adhere to POPIA standards to ensure your data remains secure.
What automated decision making and/or profiling we do with user data
Concreo & Co. does not engage in automated decision-making or profiling that significantly affects users. Any data analysis conducted is aimed at enhancing your experience on our website and is carried out in full compliance with POPIA.
Industry regulatory disclosure requirements
Concreo & Co. complies with all relevant industry regulations and legal requirements, including the CPA and POPIA. We are committed to transparency and accountability in all our data practices.