FAQ

1How long will my order take?
Once your payment is received. Your order will be processed, lead time up to 5 business days, We use standard shipping.
2How can I track my order?
Once your order has been shipped, you will receive a tracking number via email/sms. You can use this number to track your order on www.thecourierguy.co.za
3What is your return policy?
We accept exchanges only within 10 days of purchase. No returns are allowed. Items must be unused and in their original packaging. Please contact our customer service to initiate a return on info@concreo.co.za
4How do I exchange an item?
To exchange an item, please contact our customer service team on info@concreo.co.za with your order number and the reason for the return. We will provide you with instructions on how to proceed.
5Can I modify my order?
Orders can be modified within 24 hours of placing them. Please contact our customer service as soon as possible if you need to make changes.
6What if I received a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer service with your order number and a photo of the damaged or incorrect item, and we will arrange for a replacement.
7Are your products available in different sizes/colours?
Yes, many of our products are available in various sizes and colors. You can select your preferred options on the product page before adding the item to your cart.
8Are your fire pits safe for all surfaces?
Our fire pits are designed for both indoor and outdoor use, on various sturdy surfaces.
9Can I use my fire pit with Bio Ethanol.
Yes, we recommend using only Bio Ethanol for the fire pits
10How do I care for my product?
Care instructions are included with each product and can also be found on the product page. If you have any specific questions, please contact our customer service.
11 Do the fire pits require assembling?
Detailed assembly instructions are included with your purchase, and you can also find them on the product page.
12Can I install a concrete fire pit myself?
Our fire pits are designed for easy DIY installation.
13What payment methods do you accept?
We accept major credit cards.
14Is it safe to use my credit card on your website?
Yes, we use secure encryption technology to protect your personal information. Your payment details are never stored on our servers.
15How can I contact customer service?
You can reach our customer service team via email at info@concreo.co.za or by phone at +27 64 581 6322. Our hours of operation are Monday to Friday, 9 AM to 4 PM.
16Do you offer gift cards and vouchers?
Yes, we offer gift cards and vouchers in various denominations. You can purchase them on our website, and they will be delivered via email.
17Can I customize my fire pit?
Yes, we offer customization options for select fire pits, including size, color, and finish. Contact our customer service team to discuss your specific needs.

How to Use
Positioning: Place the fire pit on a level and sturdy surface to ensure stability during use.

Filling and Extinguishing:
Fill the fire pit to the desired level with bioethanol. To extinguish the fire, cover it with a non-flammable object. Ensure the flame is completely out before refilling.

Lighting:
Use a long-neck lighter or matches to ignite the fire. Be cautious of sudden flames.

Cleaning: Use a wet cloth to clean the fire pit after use. Avoid leaving any spills unattended.

Safety Around Children and Pets: Keep the fire pit, bioethanol, and flames away from children and pets at all times.

Warning:

Never Leave Unattended:

Do not leave the fire pit unattended while it is burning. Avoid Spills:

Clean any spills immediately and ensure there are no rocks or debris inside the metal bowl.

Burn Time:
Do not burn the fire pit for longer than 3 consecutive hours.

Liability:

Neither the seller nor the manufacturer will be responsible for any injury, loss, or damages, direct or consequential, arising out of the use or inability to use this product. The user assumes all risk and liability associated with its use.

Safety Instructions for Bioethanol

Highly Flammable:
Bioethanol is a highly flammable substance. Handle with care.

Storage:
Keep out of reach of children and pets. Store the container tightly closed, in an upright position, and in a cool, dry place away from direct sunlight and sources of ignition.

Emergency Extinguishing:
In case of emergency, extinguish the fire using water, a dry chemical, or a fire extinguisher.

Handling Spills:
Pour fuel carefully into the container. Ensure any spilled fuel is completely dry before igniting. Do not ignite spillages, and never refill fuel while the fire is burning.

Inhalation:
Avoid inhaling bioethanol fumes directly.

Product Research:
It is advised to research this product thoroughly before use.

Liability Notice
Neither the seller nor the manufacturer will be responsible for any injury, loss, or damages, direct or consequential, arising out of the use or inability to use this product. Before using, the user must determine the suitability of the product for their intended use and assumes all risk and liability associated with its use

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