FAQ
1How long will my order take?
Once your payment is received. Your order will be processed, lead time up to 5 business days, We use standard shipping.
2How can I track my order?
Once your order has been shipped, you will receive a tracking number
via email/sms. You can use this number to track your order on
www.thecourierguy.co.za
3What is your return policy?
We accept exchanges only within 10 days of purchase. No returns are
allowed. Items must be unused and in their original packaging. Please
contact our customer service to initiate a return on info@concreo.co.za
4How do I exchange an item?
To exchange an item, please contact our customer service team on
info@concreo.co.za with your order number and the reason for the return.
We will provide you with instructions on how to proceed.
5Can I modify my order?
Orders can be modified within 24 hours of placing them. Please
contact our customer service as soon as possible if you need to make
changes.
6What if I received a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer
service with your order number and a photo of the damaged or incorrect
item, and we will arrange for a replacement.
7Are your products available in different sizes/colours?
Yes, many of our products are available in various sizes and colors.
You can select your preferred options on the product page before adding
the item to your cart.
8Are your fire pits safe for all surfaces?
Our fire pits are designed for both indoor and outdoor use, on
various sturdy surfaces.
9Can I use my fire pit with Bio Ethanol.
Yes, we recommend using only Bio Ethanol for the fire pits
10How do I care for my product?
Care instructions are included with each product and can also be
found on the product page. If you have any specific questions, please
contact our customer service.
11 Do the fire pits require assembling?
Detailed assembly instructions are included with your purchase, and
you can also find them on the product page.
12Can I install a concrete fire pit myself?
Our fire pits are designed for easy DIY installation.
13What payment methods do you accept?
We accept major credit cards.
14Is it safe to use my credit card on your website?
Yes, we use secure encryption technology to protect your personal
information. Your payment details are never stored on our servers.
15How can I contact customer service?
You can reach our customer service team via email at
info@concreo.co.za or by phone at +27 64 581 6322. Our hours of operation are Monday to Friday, 9 AM to 4 PM.
16Do you offer gift cards and vouchers?
Yes, we offer gift cards and vouchers in various denominations. You can purchase
them on our website, and they will be delivered via email.
17Can I customize my fire pit?
Yes, we offer customization options for select fire pits, including
size, color, and finish. Contact our customer service team to discuss
your specific needs.